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Code Jock Still Trading ?
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StephenW View Drop Down
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Joined: 21 November 2007
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Points: 34 		Post Options Post Options   Thanks (0) Thanks(0)   Quote StephenW Quote  Post ReplyReply Direct Link To This Post Topic: Code Jock Still Trading ?
    Posted: 28 July 2008 at 3:27am
Are Code Jock in difficulties and about to vanish ?
 
I ask this for two reasons :
 
1. We have a month to renew our licence before we miss the 'slot' for this.  After waiting two weeks no one from Code Jock sales has replied to our email on this subject.
 
2 I have been trying to get a resolution to an issue, that stops me using your product, since 30th of June.  After the last help on the forums, 3rd July, I have waited patiently until the 15th when I started to get annoyed at being ignored.
 
You asked for it to be sent to support, which it was.  Now being patient again I have waited  another two weeks for it to be registered on your support system, where you have given it low priority.
 
This is not acceptable.  Waiting a month for support for an unusable update, and no sales contact to renew the licence.  So as the title says :
 
Code Jock Still Trading ?
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SuperMario View Drop Down
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Points: 18057 		Post Options Post Options   Thanks (0) Thanks(0)   Quote SuperMario Quote  Post ReplyReply Direct Link To This Post Posted: 28 July 2008 at 4:01pm
Yes, we are.  You can always call sales M-F of the week and speak with someone.  What is the issue number?  Maybe it got overlooked or a developer thought it was finished.  I'm not sure until I read the issue.
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StephenW View Drop Down
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Points: 34 		Post Options Post Options   Thanks (0) Thanks(0)   Quote StephenW Quote  Post ReplyReply Direct Link To This Post Posted: 29 July 2008 at 3:21am
Oleg is now giving me support on this issue, but we need to renew the licence prior to the 4 week deadline expiring, and as sales have not replied this is getting close.
 
We need to know how to renew the licence for order number 62597 ?
 
 
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SuperMario View Drop Down
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Points: 18057 		Post Options Post Options   Thanks (0) Thanks(0)   Quote SuperMario Quote  Post ReplyReply Direct Link To This Post Posted: 29 July 2008 at 8:34am
Originally posted by StephenW StephenW wrote:

Oleg is now giving me support on this issue, but we need to renew the licence prior to the 4 week deadline expiring, and as sales have not replied this is getting close.
 
We need to know how to renew the licence for order number 62597 ?
 
 


You can call the order over the phone or use our online store.  If using the online store select the subscription renewal in the far right column.
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StephenW View Drop Down
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Joined: 21 November 2007
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Points: 34 		Post Options Post Options   Thanks (0) Thanks(0)   Quote StephenW Quote  Post ReplyReply Direct Link To This Post Posted: 30 July 2008 at 10:49am
Thank you, we will try the online store.
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