Code Jock Still Trading ?
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Category: Codejock Products
Forum Name: Skin Framework
Forum Description: Topics Related to Codejock Skin Framework
URL: http://forum.codejock.com/forum_posts.asp?TID=11609
Printed Date: 18 April 2025 at 2:29pm
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Topic: Code Jock Still Trading ?
Posted By: StephenW
Subject: Code Jock Still Trading ?
Date Posted: 28 July 2008 at 3:27am
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Are Code Jock in difficulties and about to vanish ?
I ask this for two reasons :
1. We have a month to renew our licence before we miss the 'slot' for this. After waiting two weeks no one from Code Jock sales has replied to our email on this subject.
2 I have been trying to get a resolution to an issue, that stops me using your product, since 30th of June. After the last help on the forums, 3rd July, I have waited patiently until the 15th when I started to get annoyed at being ignored.
You asked for it to be sent to support, which it was. Now being patient again I have waited another two weeks for it to be registered on your support system, where you have given it low priority.
This is not acceptable. Waiting a month for support for an unusable update, and no sales contact to renew the licence. So as the title says :
Code Jock Still Trading ?
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Replies:
Posted By: SuperMario
Date Posted: 28 July 2008 at 4:01pm
| Yes, we are. You can always call sales M-F of the week and speak with someone. What is the issue number? Maybe it got overlooked or a developer thought it was finished. I'm not sure until I read the issue. |
Posted By: StephenW
Date Posted: 29 July 2008 at 3:21am
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Oleg is now giving me support on this issue, but we need to renew the licence prior to the 4 week deadline expiring, and as sales have not replied this is getting close.
We need to know how to renew the licence for order number 62597 ?
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Posted By: SuperMario
Date Posted: 29 July 2008 at 8:34am
You can call the order over the phone or use our online store. If using the online store select the subscription renewal in the far right column. |
StephenW wrote:Posted By: StephenW
Date Posted: 30 July 2008 at 10:49am
| Thank you, we will try the online store. |