Paid user get less support?
Printed From: Codejock Forums
Category: Codejock Products
Forum Name: Toolkit Pro
Forum Description: Topics Related to Codejock Toolkit Pro
URL: http://forum.codejock.com/forum_posts.asp?TID=7576
Printed Date: 13 November 2025 at 5:51am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Paid user get less support?
Posted By: jeffcmj
Subject: Paid user get less support?
Date Posted: 11 July 2007 at 2:38am
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Hi, I was a happy XTP customer and I have supported codejock for almost 3 years. But recently I found our customer support is becoming less and less. I have tickets untouched for over 8 days. If you guys want us to post in forum instead of using your ticket system, let us know.
Is it just me or other paid customers have the same feeling?
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Replies:
Posted By: Simon HB9DRV
Date Posted: 11 July 2007 at 2:56am
In the real world the support guys are allowed time off to go on holiday, also I find that if you 'bump' a message Oleg responds very quickly.
My questions are usually asked due to my lack of programming knowledge.
The only way support could be better would be for them to write my code for me  .------------- Simon HB9DRV |
jeffcmj wrote:Posted By: Oleg
Date Posted: 11 July 2007 at 4:06am
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Hello, please let me know issue number. ------------- Oleg, Support Team CODEJOCK SOFTWARE SOLUTIONS |