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RemoteApp issues |
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
![]() ![]() ![]() ![]() ![]() Posted: 10 November 2020 at 4:09am |
Hi
I have some issues with RemoteApp. If I try to do certain task in our application that involves the Skin FrameWork it does not always disappear. And is just stuck and hovers over everything as you can see in the image. RemoteApp is windows server 2016/2019 We are currently using Codejock V19.1 Are there others who experience similar problems ?
And is there a solution to it ? Regards Kenneth |
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mgampi ![]() Senior Member ![]() ![]() Joined: 14 July 2003 Status: Offline Points: 1201 |
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are you using Parallel RAS on your server? |
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Martin Product: Xtreme Toolkit v 22.1.0, new Projects v 24.0.0 Platform: Windows 10 v 22H2 (64bit) Language: VC++ 2022 |
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
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We are not using Parallel RAS.
Its a pure Windows server with terminal services and then there is just published our software. If i press "ctrl+alt+del" it disappears again. |
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markr ![]() Senior Member ![]() Joined: 01 August 2004 Status: Offline Points: 443 |
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Have you tried 19.2? It looks like they addressed a bug along these lines in that release.
https://codejock.com/products/releasenotes/release_notes.asp
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
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I have now tried to go for 19.3 and its still an issue
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mgampi ![]() Senior Member ![]() ![]() Joined: 14 July 2003 Status: Offline Points: 1201 |
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Do you have a chance to remote debug the application and check all loaded DLLs? In our case, we cross checked the loaded libraries at first level with the libraries shown in dependency walker. The difference took us in the right direction. We then excluded those additional libraries from Skin Manager and finally this fixed our issue.
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Martin Product: Xtreme Toolkit v 22.1.0, new Projects v 24.0.0 Platform: Windows 10 v 22H2 (64bit) Language: VC++ 2022 |
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agontarenko ![]() Admin Group ![]() Joined: 25 March 2016 Status: Offline Points: 312 |
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Hello Kenneth,
Also can you to reproduce this bug with our samples? Regards, Artem Gonarenko
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
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How did you do the remote debug of the application ?
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
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I will try to disable frame shadow.
I can reproduce it. |
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mgampi ![]() Senior Member ![]() ![]() Joined: 14 July 2003 Status: Offline Points: 1201 |
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Using Windows Remote Debugger (Visual Studio 2017).
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Martin Product: Xtreme Toolkit v 22.1.0, new Projects v 24.0.0 Platform: Windows 10 v 22H2 (64bit) Language: VC++ 2022 |
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agontarenko ![]() Admin Group ![]() Joined: 25 March 2016 Status: Offline Points: 312 |
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"How did you do the remote debug of the application ?" - I have used remote debugger. Can you describe how to I can try to reproduce it. Or share please screen video. |
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
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I will try to debug it remotely. Here is a video of the behavior https://compusoftdk-my.sharepoint.com/:v:/g/personal/ks_compusoft_dk/EQ1OE4K522VNg7aVUSzgqVYBQ_4RgM6cSKUjCTjcuKt7QA?e=aavb2J Here is the code I use. Public Sub ShowMessage(Tekst As String, _
Optional ShowDelay = -1, _ Optional EvtHeader As String) Me.Visible = False Dim Popup As XtremeSuiteControls.PopupControl
Set Popup = Me.PopupControlMsg
Dim Item As PopupControlItem
Dim h As Long
Dim ho As Long
Dim W As Long
Dim mw As Long
If ShowDelay = 0 Then ShowDelay = 4000
PopupControlMsg.SplashScreenMode = True PopupControlMsg.Animation = xtpPopupAnimationNone '= xtpPopupAnimationFade PopupControlMsg.ShowDelay = ShowDelay PopupControlMsg.Transparency = 230 PopupControlMsg.DefaultLocation = xtpPopupLocationCenter PopupControlMsg.AllowMove = True PopupControlMsg.VisualTheme = xtpPopupThemeCustom PopupControlMsg.RemoveAllItems
PopupControlMsg.Icons.RemoveAll Set Item = PopupControlMsg.AddItem(10, 16, 270, 41, "")
Item.SetIcon B.Icon, xtpPopupItemIconNormal If EvtHeader > "" Then
Set Item = PopupControlMsg.AddItem(50, 15, 500, 500, EvtHeader) Item.TextColor = rgb(150, 61, 0) Item.Font.Bold = True Item.Font.Size = 18 Item.Hyperlink = False Item.TextAlignment = DT_LEFT 'Or DT_WORDBREAK h = 30 Item.CalculateHeight Item.CalculateWidth W = Item.Width h = Item.Height + 10 ho = h + 20 Else
h = 0 ho = 10 End If Set Item = PopupControlMsg.AddItem(50, 16 + h, 500, 500 + h, Tekst)
Item.TextColor = rgb(0, 61, 178) Item.Font.Bold = True Item.Font.Size = 12 Item.Hyperlink = False Item.TextAlignment = DT_LEFT 'Or DT_WORDBREAK Item.CalculateHeight
Item.CalculateWidth If Item.Width > W Then
mw = Item.Width Else mw = W End If If Abs((mw + 65) - PopupControlMsg.Width) > 10 Or Abs((ho + (Item.Height + 12)) - PopupControlMsg.Height) > 10 Then
PopupControlMsg.Close End If PopupControlMsg.SetSize mw + 65, ho + Item.Height + 12 PopupControlMsg.tag = "MESSAGE" PopupControlMsg.Show
DoEvents End Sub |
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agontarenko ![]() Admin Group ![]() Joined: 25 March 2016 Status: Offline Points: 312 |
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I can't load or play video
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
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Then we try youtube
https://youtu.be/i1sLSDw6ZgU
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agontarenko ![]() Admin Group ![]() Joined: 25 March 2016 Status: Offline Points: 312 |
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Can you reproduce this bug in your application with 19.3 version?
Can you reproduce same bug in our application with 19.3 version? |
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ksh ![]() Groupie ![]() Joined: 10 November 2020 Location: Denmark Status: Offline Points: 10 |
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After Markr suggested upgrading to 19.3 i did that.
It's still the same issue. |
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mgampi ![]() Senior Member ![]() ![]() Joined: 14 July 2003 Status: Offline Points: 1201 |
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Ah, I see it's VB. I don't know much about VB, but are you absolutely sure, that you call the close method for the popup window all the time?
You can add a message beep when you call the close funtion. Then you can 'hear' what's going on. |
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Martin Product: Xtreme Toolkit v 22.1.0, new Projects v 24.0.0 Platform: Windows 10 v 22H2 (64bit) Language: VC++ 2022 |
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agontarenko ![]() Admin Group ![]() Joined: 25 March 2016 Status: Offline Points: 312 |
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Hello Kenneth, I've checked all VB6 samples from Codejock SuitePro 19.1 and 19.3, any problems except known frame shadow problem not found. ![]() (mantis #0001313)
Regards, Artem Gonarenk |
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