|
Customer Service |
Post Reply 
|
| Author | |
rgracie 
Groupie 
Joined: 12 November 2006 Status: Offline Points: 75 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: Customer ServicePosted: 30 December 2009 at 9:35am |
|
What in the world is going on with technical support these last few weeks? I have a ticket in since 12-17-09 requesting an un-locked version of the correct control. I received a defective build on ~12-23-09 which I submitted a notice with screen shots on the ~12-27-09. I have heard nothing, not one word.
Now I have 3 customers that can no longer use my software... Is there anyone at the wheel here, because I need some help and fast... WBR Robert |
|
 |
|
|
shipwreck
Senior Member 
Joined: 18 April 2008 Location: United States Status: Offline Points: 308 |
Post Options
Thanks(0)
Quote Reply
Posted: 30 December 2009 at 9:43am |
|
Sounds like the support team thinks either you or someone else has attempted to alter the setup file.
Unfortunately, I have had a bit of trouble with the tech support and luckily over a span of time I got the help I needed here. I would spare you with my active-x, but I'm sure that would go against my EULA. But, if you still need further help, drop me a line to my email address. It's on my profile but its: shipwrecked.soul@live.com Hope to hear from you. ;] |
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 30 December 2009 at 10:25am |
Hey Shipwreck, I didn't received a complete setup, just the control and lic file zipped. Hopefully they will get me a corrected control sometime today, but I maybe in touch...:-) Are you working with the latest control, the one with the updated report properties disused at the bottom of this thread...? http://forum.codejock.com/forum_posts.asp?TID=15431 WBR Robert |
|
|
|
|
shipwreck
Senior Member
Joined: 18 April 2008 Location: United States Status: Offline Points: 308 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 3:52am |
|
I actually have the latest version of the entire suite.
It should be 13.2.1 correct? |
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 10:39am |
Nah, The latest is 13.2.2.. Happy New Year WBR Robert |
|
|
|
|
shipwreck
Senior Member
Joined: 18 April 2008 Location: United States Status: Offline Points: 308 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 10:41am |
|
Are you serious? Damn. I'll need to upgrade. Thanks though.
Happy New Years right back at you my friend! |
|
|
|
|
shipwreck
Senior Member
Joined: 18 April 2008 Location: United States Status: Offline Points: 308 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 10:43am |
|
Okay, nevermind the post above. The latest release is in fact 13.2.1.
I'm assuming that 13.2.2 is a beta release or the next upcoming build. However, I generally try to always use the stable version, to ensure function to my users. Thanks though! |
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 10:46am |
Hehehe, I should clarify, 13.2.2 is not out yet (That's my problem), but contains VERY imported updates for my customers. The fixed control that I have right now was a "demo" and had "timed out" so now (that customer support is NO WHERE to be found) I have to rewrite a bunch of code to again start using the old control 13.2.1 that creates a major printing problem again for my customers.... I have been with Codejock for quite some time now, and can't believe they would do this....... WBR Robert |
|
|
|
|
shipwreck
Senior Member
Joined: 18 April 2008 Location: United States Status: Offline Points: 308 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 10:48am |
|
Oh, I see your problem now. Sorry about the confusion. I'm nearly 100% sure the reason why you haven't got a response that is needed because the Holidays.
|
|
|
|
|
SuperMario
Admin Group 
Joined: 14 February 2004 Status: Offline Points: 18057 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 3:56pm |
|
Write Oleg and see if he can build it for you. Ship is right, I am out of town.
|
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 31 December 2009 at 4:27pm |
|
It doesn't matter anymore... The damage is done.....
|
|
|
|
|
mdoubson
Senior Member
Joined: 17 November 2008 Status: Offline Points: 1705 |
Post Options
Thanks(0)
Quote Reply
Posted: 01 January 2010 at 10:38am |
|
Our WORKING beta 13-2-2 always updated with current modifications and extended expriration date - https://forum.codejock.com/uploads/BetaOCX/CalendarBeta13-2-2.rar
This is fixed link so you can check yourself without extra notification (link was published a month ago!)
E.g. current (yesterday) fix covered Win7 M$ modification for Hebrew which show DatePicker and PrintPreview small calendars in page header wrong [Day titles as ' instead of expected one-letter of day name]
|
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 09 January 2010 at 1:56pm |
Well I certainly didn't know that, and from the responses in this thread, I don't believe they knew (or maybe remembered) it either. I would think that this would make a good sticky... Don't you...? WBR Robert |
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 06 February 2010 at 11:07pm |
|
Here we go again.. I made a request to have a non demo build created for me on 1/26/10. Mark was great to respond with a link to another Demo build, but I responded back stating that I needed a Non-Demo build... That was on the 27th and I have made 2 additional request for this and not one response..
Ok so you can't use the Holiday excuse this time right??, so what is the problem now?? Why do you guys continue to ignore my requested for a non-demo build with the report fixes..?? Robert |
|
|
|
|
SuperMario
Admin Group
Joined: 14 February 2004 Status: Offline Points: 18057 |
Post Options
Thanks(0)
Quote Reply
Posted: 08 February 2010 at 8:44am |
|
Hi,
We are releasing the non-demo version shortly. As for non-demo build, we have the beta site you can get a fully unlocked version of the latest code. |
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 08 February 2010 at 12:16pm |
|
SuperMario,
Can you help me get to the beta site where I can obtain the build? WBR Robert |
|
|
|
|
mgampi
Senior Member
Joined: 14 July 2003 Status: Offline Points: 1201 |
Post Options
Thanks(0)
Quote Reply
Posted: 08 February 2010 at 3:54pm |
|
beta.codejock.com
|
|
|
Martin Product: Xtreme Toolkit v 22.1.0, new Projects v 24.0.0 Platform: Windows 10 v 22H2 (64bit) Language: VC++ 2022 |
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 08 February 2010 at 4:21pm |
|
Say's my account has expired and to contact my administrator... I do have an active support plan with CJ.
WBR Robert |
|
|
|
|
mgampi
Senior Member
Joined: 14 July 2003 Status: Offline Points: 1201 |
Post Options
Thanks(0)
Quote Reply
Posted: 08 February 2010 at 5:24pm |
|
Hi;
Send mail to support@codejock.com. They will activate your account immediately! |
|
|
Martin Product: Xtreme Toolkit v 22.1.0, new Projects v 24.0.0 Platform: Windows 10 v 22H2 (64bit) Language: VC++ 2022 |
|
|
|
|
SuperMario
Admin Group
Joined: 14 February 2004 Status: Offline Points: 18057 |
Post Options
Thanks(0)
Quote Reply
Posted: 09 February 2010 at 12:41am |
|
FYI, we sent you a beta
|
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 09 February 2010 at 7:17am |
|
SuperMario,
This is not an expiring Beta is it? WBR Robert |
|
|
|
|
SuperMario
Admin Group
Joined: 14 February 2004 Status: Offline Points: 18057 |
Post Options
Thanks(0)
Quote Reply
Posted: 09 February 2010 at 10:54am |
|
No, just a beta.....
|
|
|
|
|
rgracie
Groupie
Joined: 12 November 2006 Status: Offline Points: 75 |
Post Options
Thanks(0)
Quote Reply
Posted: 13 February 2010 at 6:13pm |
|
Got it, Thank You.. Now I have a Lic. Problem.... Will post in a new thread...
WBR Robert |
|
|
|
|
Post Reply
|
|
Tweet
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Topic Options
shipwreck wrote: