Concerned - Is any one there?

I sent a question 3 days ago. No response.

I sent the info for the special offer pricing yesterday. No response.

I called just now. No one is there. Not sales. Not the operator.

(terrible sounding phone system, by the way)

 

I'm concerned ... Is this company just run by hobbyists?

I can appreciate that their product may fall into the catagory of a small, niche market, and, if so, that the "employees" may also need full time jobs. But I'd like to know how stable this company really is. I mean, if they have a request for a pending order, I would think that they would jump on it.

 

It gave me a number to call (with a "1" extension for sales) for live assistance, which is what I called at around 1:30 today.

 

I checked their street address. I'm wondering if it may be a house. Now, there's nothing wrong with that, as many programmers work from home. But, again, it goes to my initial concern. It's easy to appear as a large company on a website. And why is it that support questions are only answered by the main moderator over night? It all goes to my concern that this is a one or two man, part time, operation.

 

I appologize to the company if I am wrong. But the series of events has lead me to this very possible conclusion.

 

All I want is to get my competitive upgrade discount and place my order.

 

Edit:

3:10 PM EST ... Tried again. No one there in sales or the "operator". Left a message.

 

But what about no e-mail response on the previous 2 days? Admitedly, maybe they didn't have time since my last e-mail was sent mid afternoon yesterday. 

 

I hope someone in sales shows up to work on Friday. I found myself in a situation where a client suddenly needs their app right away, and I need to get my discount info and register Suite Pro asap.