When beta for 12.0 release will be ready, we will write here. Think it will be in the end of month.

Issue #:    15572 

Issue #:    15773

 

Thanks

Please give issue numer.

We have always provided support for our customers and the public forums. We have been doing so for nearly 10 years. We do have a full staff of developers including Oleg and many others behind the scenes that make this all happen, just so you know.

And why I get no support anymore? I send a bug Description and a sample to reproduce to the support. Abd i send another question. That was on 27.11.2007 and 29.11.2007. No answer til now.

 

what do you think  about my post?

 

I am not sure where you got this information, however our primary goal has been to provide a major release every 3-4 months. 2 years ago we were able to provide a release every 3 months i.e. each quarter however that was not a realistic goal. This is why we changed the release version from Q1 to Vol 1 for 2007.

 

 

Again, I am not sure where this information comes from, however we will provide beta releases when new features / enhancements / critical fixes are introduced and we have a stable build. I think you would agree that it does no good to release an unstable beta version. We will try to get new betas up on a regular basis, but it is unrealistic to expect them on a weekly basis.

 

 

As with any development cycle, unforseen issues always come up. We try to predict an accurate timeline when we are going to provide a product release, however sometimes things happen that cause our schedule to slip. If we do not provide a hard date then we recieve a lot of pressure do to so. In 2008 we will try to be more accurate when providing realistic release dates.

 

SuperMario was out last week for a training conference so his responses may have been limited, however prior to that he was online and is presently online. I know he checks the forums daily.

 

Regarding the forums, this is a place where developers come to share knowledge. While we do make an effort to provide support here in the forums, we cannot always guarantee that we will on a timely basis.

 

As stated before, if you require immediate help, priority support is always provided to customers with an active support agreement. You can contact support by filling out the support form or sending an email directly to support, which will auto-generate a support ticket.

 

 

We have always provided support for our customers and the public forums. We have been doing so for nearly 10 years. We do have a full staff of developers including Oleg and many others behind the scenes that make this all happen, just so you know.

ABuenger wrote: I don't know how much revenue you make from the Toolkit, but there is so much on the Wish List I would like to make use of

 

2008 is going to be a big year for new product releases and features for the Toolkit, we have no plans on slowing down. We are planning on incorporating many of the items from the wish list, in addition to other new features, so don't be alarmed we are already working on it.