Codejock Developer Community : Paid user get less support? http://forum.codejock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 04 Apr 2026 01:35:18 +0000 Wed, 11 Jul 2007 04:06:31 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 forum.codejock.com/RSS_post_feed.asp?TID=7576 <![CDATA[Codejock Developer Community]]> http://forum.codejock.com/forum_images/codejock-logo.gif http://forum.codejock.com/ <![CDATA[Paid user get less support? : Hello, please let me know issue...]]> http://forum.codejock.com/forum_posts.asp?TID=7576&PID=24378&title=paid-user-get-less-support#24378 Author: Oleg
Subject: 7576
Posted: 11 July 2007 at 4:06am

Hello,

please let me know issue number.

]]> Wed, 11 Jul 2007 04:06:31 +0000 http://forum.codejock.com/forum_posts.asp?TID=7576&PID=24378&title=paid-user-get-less-support#24378 <![CDATA[Paid user get less support? : jeffcmj wrote:Hi, I was a happy...]]> http://forum.codejock.com/forum_posts.asp?TID=7576&PID=24376&title=paid-user-get-less-support#24376 Author: Simon HB9DRV
Subject: 7576
Posted: 11 July 2007 at 2:56am

Originally posted by jeffcmj jeffcmj wrote:

Hi, I was a happy XTP customer and I have supported codejock for almost 3 years. But recently I found our customer support is becoming less and less. I have tickets untouched for over 8 days. If you guys want us to post in forum instead of using your ticket system, let us know.
 
Is it just me or other paid customers have the same feeling?
 
 
In the real world the support guys are allowed time off to go on holiday, also I find that if you 'bump' a message Oleg responds very quickly.
 
My questions are usually asked due to my lack of programming knowledge.
 
The only way support could be better would be for them to write my code for me .
]]> Wed, 11 Jul 2007 02:56:21 +0000 http://forum.codejock.com/forum_posts.asp?TID=7576&PID=24376&title=paid-user-get-less-support#24376 <![CDATA[Paid user get less support? : Hi, I was a happy XTP customer...]]> http://forum.codejock.com/forum_posts.asp?TID=7576&PID=24375&title=paid-user-get-less-support#24375 Author: jeffcmj
Subject: 7576
Posted: 11 July 2007 at 2:38am

Hi, I was a happy XTP customer and I have supported codejock for almost 3 years. But recently I found our customer support is becoming less and less. I have tickets untouched for over 8 days. If you guys want us to post in forum instead of using your ticket system, let us know.
 
Is it just me or other paid customers have the same feeling?
 
 
]]> Wed, 11 Jul 2007 02:38:49 +0000 http://forum.codejock.com/forum_posts.asp?TID=7576&PID=24375&title=paid-user-get-less-support#24375