Hello,

Microsoft also uses our Command Bars ocx in some of their products.  We have not had any reports from Microsoft regarding crashes in the Command Bars ocx.  I am suspicious that it may be a simple implementation issue however it is nearly impossible to determine where the problem is without being able to reproduce the error ourselves.

Since you are able to consistently reproduce the problem with your application it would be helpful if you could provide us with a copy of your application executables so we can run the ocx in the debugger and see exactly where the crash is occurring.  If you are concerned about confidentiality we certainly understand.  When customers have a problem with their product and request our assistance in debugging the situation we typically sign a NDA.  This assures the customer that thier product will be kept confidential.  This protects your interests and help us provide you support so we can quickly solve the problem.

If you can fill out the following form https://www.codejock.com/support/bugreports.asp it will generate a support ticket and we will be able to assign your problem to a support technician.  Please describe your problem in detail and provide a set of steps to reproduce the problem.

Kind regards,
Codejock Support

I've not been able to reproduce the problem with you samples..I've been on the phone to Microsoft over the past week to see if they can help. They seem to think it's a 3rd party control - but they where not very specific.

The crash only on NT4 work stations  (has been seen on other platforms but with less frequency) , and only when the application is closing down; as we are unloading the application. Is there anything I can do to ensure the command bar control is unloaded properly?

We don't need your source code, however the exe would help us determine where the problem resides in your application.  Can you reproduce the error with any of the samples?

Codejock Support

I'm unable to provide the source for our application; our application contains some sensitive IP.

If you would prefer we could take a look at your code

Hi,

Could you provide us with a copy of your application along with a set of steps to reproduce the error so we can investigate further?  Can you tell me if you notice the same problem in any of the sample projects?

Thanks,
Codejock Support

I've been using v9.0 and have been experiencing regular crashes when closing the application / IDE. These crashes did not happen prior to using the command bar controls.

Any help would be most appreciated!