General Discussion - Concerned

Concerned - Is any one there?

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Category: Codejock Products
Forum Name: General Discussion
Forum Description: Topics Related to Active-X COM Development in General
URL: http://forum.codejock.com/forum_posts.asp?TID=8865
Printed Date: 27 April 2024 at 10:35am
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Topic: Concerned - Is any one there?

Posted By: corpcon
Subject: Concerned - Is any one there?
Date Posted: 22 November 2007 at 1:37pm

I'm about ready to buy. But no one in sales is responding. (I'm in North America)

I sent a question 3 days ago. No response.

I sent the info for the special offer pricing yesterday. No response.

I called just now. No one is there. Not sales. Not the operator.

(terrible sounding phone system, by the way)

I'm concerned ... Is this company just run by hobbyists?

I can appreciate that their product may fall into the catagory of a small, niche market, and, if so, that the "employees" may also need full time jobs. But I'd like to know how stable this company really is. I mean, if they have a request for a pending order, I would think that they would jump on it.

Replies:

Posted By: ABuenger
Date Posted: 22 November 2007 at 2:30pm

I'd say it's a solid company which is in business for many years. Usually they respond very quickly. Have you sent your email to sales@codejock.com ?

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Codejock support

Posted By: corpcon
Date Posted: 22 November 2007 at 2:46pm

yup! Both times. I got one of those automated responses over a day after I sent the first e-mail. But no live person. An automated response is usually instantaneous, so I thought that was wierd as well.

It gave me a number to call (with a "1" extension for sales) for live assistance, which is what I called at around 1:30 today.

I checked their street address. I'm wondering if it may be a house. Now, there's nothing wrong with that, as many programmers work from home. But, again, it goes to my initial concern. It's easy to appear as a large company on a website. And why is it that support questions are only answered by the main moderator over night? It all goes to my concern that this is a one or two man, part time, operation.

I appologize to the company if I am wrong. But the series of events has lead me to this very possible conclusion.

All I want is to get my competitive upgrade discount and place my order.

Edit:

3:10 PM EST ... Tried again. No one there in sales or the "operator". Left a message.

Posted By: Shragel
Date Posted: 22 November 2007 at 4:40pm

They are usually very responsive. They might be closed for thanksgiving.

Posted By: corpcon
Date Posted: 22 November 2007 at 4:58pm

Ohhhh! I thought Monday was Thanksgiving in the US. Well, that explains why no phones today. My bad.

But what about no e-mail response on the previous 2 days? Admitedly, maybe they didn't have time since my last e-mail was sent mid afternoon yesterday.

I hope someone in sales shows up to work on Friday. I found myself in a situation where a client suddenly needs their app right away, and I need to get my discount info and register Suite Pro asap.

Posted By: corpcon
Date Posted: 22 November 2007 at 10:13pm

10:00 pm and they got back to me! YEEEAAAA!!! I'm happy now.

Perhaps I was just too impatient, given the US holiday. It's ok with me if the admin wishes to delete this topic.

Thanks Codejock!